Gig economy delivery services versus professional service companies: Consumers’ perceptions of food-delivery services

نویسندگان

چکیده

Gig economy delivery services such as food are common in many cities. The business models for these rely on self-employment. Studies suggest that this model can negatively affect service quality and client satisfaction. This study proposes food-delivery the gig will show worse results compared to traditional professional companies regarding To test proposition, a thematic analysis of approximately 3000 consumer reviews was conducted. do not support premise consumers’ perceptions worse.

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ژورنال

عنوان ژورنال: Technology in Society

سال: 2022

ISSN: ['1879-3274', '0160-791X']

DOI: https://doi.org/10.1016/j.techsoc.2022.101969